I've mentioned Marshall Rosenberg before. He's the founder of the Center for Non Violent Communications. He's got a terrific model for listening and speaking. One that I've used with great results. Here's a profound and recent interview with him called "Communicating from Compassion" (you may need to scroll down to find it, even though the introduction "Beyond Violence" is a good read too).
After reading this article I had many thoughts about how I listen, communicate and let judgments create a powerful (or destructive) springboard for communications.
What are your thoughts?
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