Are you in the middle of conflict? In CCL's (Center for Creative Leadership) July newsletter, you will find a quick yet comprehensive article on calming conflict.
What I took out of it was their suggestion on the positions/destructive responses to avoid, which I will translate as questions to ask yourself (for self-awareness, emotional management and relationship building). You could also ask this of another in case they are in the middle of conflict. Those questions are:
* Am I/Are you taking the position to win at all costs?
* Am I/Are you displaying anger?
* Am I/Are you demeaning others?
* Am I/Are you retaliating?
* Am I/Are avoiding?
* Am I/Are you yielding?
* Am I/Are you hiding emotions?
* Am I/Are you self criticizing?
Be sure to click on "return to issue" for even more articles on conflict management.
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