Recently in Emotional Intelligence in Business Category

This book review came to me via email (gotta love it when the internet comes to you), and it looks like a good read.

The author of the book observes that there are plenty of management books out there but none tell you how to go about dealing with the emotional minefield work can be.

The author says "it's appropriate to go to the boss with questions regarding accounts receivable or sales firgures.....but when you feel nauseous after a staff meeting or a certain account gives you a migraine, where do you turn?"

Sovereign Bancorp's CEO, Jay S. Sidhu, gives commencement address and urges students to develop their emotional intelligence skills each day:

Recently I saw a Frontline episode on PBS called "The Persuaders," a fascinating look at how emotions solve buying and selling problems. Emotions have long been used in marketing and advertising, but our expert use of emotions has moved it to a new level.

For example, for years the political issue of "estate taxes" was emotionally uncharged even ignored until a political consultant changed the words from "estate" to "death." Before the change in words, the masses thought that estate taxes didn't refer to them -- only to the wealthy, so, why would they be interested in eliminating it? The truth is that you are taxed at death no matter how big or small your estate is. Once the masses understood that -- and created a new emotion towards "death taxes" rather than "estate taxes"-- did the masses become interested in eliminating "death taxes."

This is remarkable. This is being emotionally intelligent.