About Me
The Short Story
Martha Mendoza is a learning consultant with over 15 years of experience developing salespeople, customer service personnel and managers in all areas of interpersonal communications skills.
Martha helps smart, successful people identify their interpersonal challenges and coaches them to get better. She specializes in listening, communicating, empathy, conflict resolution, emotional intelligence and has assisted businesses in the U.S., Canada and Europe.
The Long Story
My experience is in developing and coaching customer service and sales teams in all areas of interpersonal communications skills. I've assisted businesses in the U.S., Canada and Europe. I am a dynamic presenter with significant experience in building challenging and exciting learning environments. I have developed and coached hundreds of support and supervisory personnel inside health, financial, insurance, law firms and tech firms.
Special projects include training hundreds of Private Bankers at Chase Manhattan Bank, and at ABN AMRO in Zurich and Geneva. I have trained hundreds of EMC Technical Support Personnel in Massachusetts, and was also part of the hand-picked nation-wide team responsible for training nearly 4,000 employees of one of the top home builders in the nation.
I also do my own emotional intelligence (EQ) training and coaching, helping people develop strategies to think intelligently about emotions in order to make better decisions, solve problems and build relationships. I'm MSCEIT-certified (Mayer-Salovey-Caruso Emotional Intelligence Test) and I specialize in using empathy as a source of learning, influence and motivation. In fact, my graduate thesis in 1997 (M.Ed from Boston University) studied a group of office equipment salespeople and found a correlation between empathy skills and sales success. It also tested learning theories around empathy. I had a terrific time with this project and it was a real turning point for my career. The topic pointed me in the direction I resonated with -- I enjoy being a student of EQ. I find that it makes work fun and that makes me an effective coach and trainer. My career experience also includes course development, sales and product training, business writing training, train-the-trainer, and technical training.
During my tenure as a Sales Trainer and then Sales Training Manager for an office equipment manufacturer, I designed and facilitated product and sales seminars and delivered it to over 40 dealers and 300 dealer sales reps. I also trained and developed internal district sales managers. I researched, wrote and designed a monthly sales newsletter, and created over a dozen different sales tools for internal sales reps and dealer reps to use in customer presentations and trade shows. Special accomplishment: Conceived of, designed, implemented and monitored a dealer program called "Triple Crown" which increased sales from dealers in some cases over 80%. In fact, the program became a competitive advantage during dealer recruitment.
Martha Mendoza is a learning consultant with over 15 years of experience developing salespeople, customer service personnel and managers in all areas of interpersonal communications skills.
Martha helps smart, successful people identify their interpersonal challenges and coaches them to get better. She specializes in listening, communicating, empathy, conflict resolution, emotional intelligence and has assisted businesses in the U.S., Canada and Europe.
The Long Story
My experience is in developing and coaching customer service and sales teams in all areas of interpersonal communications skills. I've assisted businesses in the U.S., Canada and Europe. I am a dynamic presenter with significant experience in building challenging and exciting learning environments. I have developed and coached hundreds of support and supervisory personnel inside health, financial, insurance, law firms and tech firms.
Special projects include training hundreds of Private Bankers at Chase Manhattan Bank, and at ABN AMRO in Zurich and Geneva. I have trained hundreds of EMC Technical Support Personnel in Massachusetts, and was also part of the hand-picked nation-wide team responsible for training nearly 4,000 employees of one of the top home builders in the nation.
I also do my own emotional intelligence (EQ) training and coaching, helping people develop strategies to think intelligently about emotions in order to make better decisions, solve problems and build relationships. I'm MSCEIT-certified (Mayer-Salovey-Caruso Emotional Intelligence Test) and I specialize in using empathy as a source of learning, influence and motivation. In fact, my graduate thesis in 1997 (M.Ed from Boston University) studied a group of office equipment salespeople and found a correlation between empathy skills and sales success. It also tested learning theories around empathy. I had a terrific time with this project and it was a real turning point for my career. The topic pointed me in the direction I resonated with -- I enjoy being a student of EQ. I find that it makes work fun and that makes me an effective coach and trainer. My career experience also includes course development, sales and product training, business writing training, train-the-trainer, and technical training.
During my tenure as a Sales Trainer and then Sales Training Manager for an office equipment manufacturer, I designed and facilitated product and sales seminars and delivered it to over 40 dealers and 300 dealer sales reps. I also trained and developed internal district sales managers. I researched, wrote and designed a monthly sales newsletter, and created over a dozen different sales tools for internal sales reps and dealer reps to use in customer presentations and trade shows. Special accomplishment: Conceived of, designed, implemented and monitored a dealer program called "Triple Crown" which increased sales from dealers in some cases over 80%. In fact, the program became a competitive advantage during dealer recruitment.
I'm also a committed
life long learner. Currently, I'm into Web 2.0 technology. As an
early adopter of blog technology
since 2003, I have kept a blog on emotional
intelligence which you can find at http://www.kpedia.com/ActiveEQ.
In fact, in 2005, my EQ course (which I deliver at the Boston Center for Adult Education) and blog caught the attention of the editor of the Boston Globe Magazine. I interviewed for the position of columnist for their Miss Conduct column. While I didn't get hired (boo hoo!) they did like my work enough to publish it as a guest writer.
My interest in search technology and other Web 2.0 tools has made me
somewhat of an expert at finding what you need on the Internet. When
we meet, remind me to tell you how I found the long-lost twin of an
orphaned man's mother and reunited the families after 45 years apart!
